Guest Commerce Director – On Board Position
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Do you have the vision to transform guest experiences into commercial success?
We are seeking a Guest Commerce Director to join the Senior Management Team onboard Costa vessels and lead all onboard revenue‐generating activities through strategic coordination, data‐driven decision‐making, and inspirational leadership.
Qualifications
Degree in Marketing & Communication, Business Administration, Business Management or Hospitality Management.
Minimum 5 years of experience in retail, covering commercial performance, visual merchandising, team management and operational optimization.
Previous onboard experience is considered a strong advantage.
Proven experience in revenue management, commercial strategy, and KPI‐driven performance.
Strong analytical mindset with the ability to interpret data and translate insights into actions.
Excellent leadership, people development and stakeholder management skills.
English proficiency at C1 level (preferably Italian), and a third language at B2 level (French, Spanish, German, Portuguese or Chinese) is mandatory.
High sense of ownership, accountability and guest‐centric mindset.
Responsibilities – Onboard Revenue Management
Coordinate, develop and execute the onboard Palimpsest schedule to activate commercial opportunities, enhance guest engagement and guide guest flows.
Analyze data, guest mix and consumption trends on a cruise‐by‐cruise basis.
Turn retail and onboard revenue KPIs into clear actions to improve results and profitability.
Monitor feedback systems and guest purchasing behavior, proposing timely improvements.
Translate revenue reports and sales analysis into business plans and new opportunities.
Manage onboard revenues, control costs and ensure targets are met.
Lead and optimize the onboard Palimpsest, coordinating Sales and Entertainment teams to drive revenue growth.
Host Onboard Revenues meetings, perform regular inspections and take corrective actions to maximize sales performance.
Monitor performance through dashboards, guest insights and market trends, taking timely actions to maximize sales results.
Align department Heads through regular reviews and meetings to continuously adapt onboard sales activities to guest needs.
Communication, Brand & Shore‐Side Alignment
Ensure that all communication channels promoting onboard products and services fully comply with brand standards.
Guarantee that the entertainment and commercial schedule is clearly communicated and properly executed onboard.
Coordinate with the shoreside Guest Commerce Department to ensure sales materials and initiatives meet corporate standards.
Provide timely updates to shore‐side teams on onboard commercial and entertainment activities, supporting continuous improvement.
Ensure accurate, clear and professional written and verbal communication, including reports, emails and presentations.
Leadership, Quality & Safety
Lead onboard teams through clear goals, fair task allocation and a people‐focused leadership approach.
Promote engagement, continuous development and open feedback, supporting both performance and professional growth.
Ensure high‐quality service delivery by applying procedures, monitoring standards and addressing performance gaps.
Keep senior management informed on issues impacting revenue, service quality or guest satisfaction. xpavfwm
Foster a strong safety culture by enforcing safety standards and ensuring compliance with health, environment and safety systems.
Your Employment
Contract type: fixed‐term, full‐time
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