Company Description For over 150 years, Pegna has been a cherished tradition for both Florentines and visitors from around the world. Known for its rich history intertwined with the city of Florence, Pegna has established itself as a beloved alimentari, drogheria, bottiglieria, and mesticheria. Our continuous dedication to quality and service has contributed to our enduring reputation and distinct style. Role Description This is a full-time on-site role for a Store Manager, located in the Florence, Italy Metropolitan Area. The Store Manager will be responsible for overseeing daily operations, managing staff, ensuring high levels of customer satisfaction, and maintaining efficient store management practices. Key tasks include addressing customer concerns, implementing retail loss prevention strategies, and ensuring effective communication within the team. Qualifications Proficiency in Customer Satisfaction and Customer Service skills Strong communication abilities Experience in Store Management and Retail Loss Prevention Excellent organizational and leadership skills Ability to handle multiple tasks efficiently Previous experience in a similar role is preferred Fluent in Italian and English Bachelor's degree in Business Administration, Management, or related field is a plus