Job Opportunity: Customer Experience Specialist
Adecco Italia, located in Napoli, is seeking a Customer Experience Specialist for a leading international operator in the regulated gaming sector active in Italy.
Responsibilities:
1. Supervise affiliated points of sale (tobacco shops, bars, betting shops);
2. Explain the services offered via the app to potential customers;
3. Assist customers with downloading and registering on the app;
4. Help customers make their first bet to access attractive bonuses.
Requirements:
* Previous experience in promoting services or products;
* Excellent communication and interpersonal skills;
* Customer-oriented with problem-solving abilities;
* Flexibility and availability to work shifts from Monday to Saturday;
* Knowledge of IT tools, especially mobile apps.
Offer:
* 6+6 months fixed-term contract with potential for long-term employment;
* Level V of the CCNL Commerce with 14 monthly payments;
* Full-time, 40 hours per week, on shifts from Monday to Saturday;
* Variable incentive bonuses;
* Meal vouchers worth €8;
* Initial and ongoing training;
We offer a stimulating and dynamic work environment where you can apply your skills and grow professionally.
Work zone: within 25 km of your residence.
Expected start date: 23/05/2025.
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