The Nespresso story begins with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.
Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee.
* Position Snapshot
* Permanent Contract
* Full Time
* 2 / 3 years of experience in direct customer sales
* Experience in team performance management (training, mentoring, and feedback)
* Position Summary
The Assistant Floor Manager assists the Boutique Floor Manager in reaching sales/profit targets and reinforces customer loyalty by providing an outstanding customer experience. He/she will be responsible for executing the sales strategy, managing boutique operations, ensuring compliance, and acting as a deputy to the Floor Manager in their absence.
* A day in the life of...
* Lead Sales and Service in Boutique
* Coordinate daily customer service operations to achieve sales and profitability targets
* Act as a role model in customer management (sales and service)
* Support the Floor Manager in assigning daily targets to the Coffee Specialist and help improve their sales performance
* Optimize boutique resources to ensure coverage of activities such as welcoming, tasting, stock management, and visual merchandising
* Support the team in providing an outstanding customer experience to ensure client loyalty
* Create action plans to increase team performance and service quality
* Manage back-office operations following local and global boutique guidelines and procedures, ensuring consistency and compliance
* Align the team on boutique and individual performance metrics (KPIs)
* Support individual development through ongoing training, feedback, and mentoring
What will make you successful:
* Business and customer-oriented
* Passion and interest in Nespresso products and coffee
* Create a climate of trust where people are motivated to do their best
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