Changan Automobile, one of China's leading and most innovative automotive manufacturers, is rapidly accelerating its international growth and reinforcing its presence in Europe. As our brand enters the Italian market —a pivotal and thrilling moment—you will have the unique opportunity to make a real impact and help shape the future of our operations in Italy.
We are looking for a skilled and motivated Parts Sales Specialist to join our Milan office. In this role, you will be a key contributor to the development of Changan's after‑sales and parts operations, ensuring efficient supply processes, strong collaboration with our dealer network, and seamless integration with our European Division. Your work will directly support customer satisfaction, operational excellence, and the continued growth of Changan in Europe.
Key Responsibilities
* Actively manage and solicit parts orders from dealerships and authorized workshops, handling inquiries related to availability, pricing, compatibility, delivery times, and technical fitment.
* Work closely with the dealer network and planning team to forecast demand, ensuring optimal stock levels and avoiding shortages or overstocking.
* Use EPC systems with confidence to identify components quickly and assist dealers in selecting the correct spare parts.
* Promote and upsell genuine Changan parts, accessories, and approved aftermarket options while contributing to promotions, marketing campaigns, and loyalty programs.
* Monitor market trends, competitor offerings, and pricing to maintain a competitive and attractive parts portfolio for Italy.
* Maintain accurate and updated parts catalogues, including fitment data, technical specifications, and cross-references.
* Collaborate with logistics and inventory teams to ensure timely deliveries and ideal stock levels.
* Manage and resolve customer complaints related to parts quality, delivery, or warranty professionally and efficiently.
* Prepare and deliver regular sales reports, forecasts, and KPI analyses (order volume, revenue, margins, stock turnover).
* Stay continuously updated on product changes, new model launches, technical training, and parts updates from Changan's global technical centre.
What We're Looking For
* Education: Vocational qualification or university degree in Automotive Engineering, Business Administration, Supply Chain Management, or a related field (preferred).
* Experience: Minimum of 4 years in automotive spare parts sales, distribution, or aftermarket operations (preferably with an OEM).
* Knowledge: Strong understanding of automotive parts terminology, catalogues, and fitment, with solid knowledge of the Italian market and EU aftermarket trends.
* Languages: Fluent in Italian and English (both required); Chinese is a strong plus.
Why Join Us Now?
Changan is entering a breakthrough phase in Italy—one defined by innovation, momentum, and the launch of vehicles that will reshape the market. Joining now means you will not just fill a role; you will actively influence the future of our brand in a key European market, helping us build something new, ambitious, and exciting.
Ready to make an impact?
If you want to be part of a global automotive brand at the most exciting stage of its European journey, we'd love to hear from you. Apply now and help shape the future of Changan in Italy!
Parts Sales Specialist Changan Italy • Pavia, Lombardy, ITALY
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