We are looking for Italian‑speaking talents who want to build a career in Customer Operations & International Support while working in a diverse multicultural environment in Lisbon.
Position: Operations Customer Expert
Location: Lisbon, Portugal
Market: Italian‑Speaking
Your Main Responsibilities
As part of the Customer Service Operations team you will:
* Respond to customer requests via email, chat, contact forms and calls
* Handle support tickets related to general queries, refunds or incomplete services
* Call users to speed up case resolution and improve communication
* Perform back‑office tasks that may involve outbound calls
* Conduct outbound calls to promote products, collect feedback and support customer success
* Maintain accurate records using CRM tools
* Achieve performance goals and respect deadlines
* Provide operational feedback and escalate cases when needed
Salary Package With & Without Accommodation
Option 1 With Apartment (Company Housing Included)
Total Gross Cash Compensation: 1050 / month
* Base salary
* Monthly holiday & Christmas allowances
* Meal allowance (7 per working day)
* Apartment benefit‑in‑kind (200 declared on payslip tax‑free until 31/12/2026)
* Health insurance from day one
* Potential productivity bonus (performance‑based)
Option 2 Without Apartment (You Arrange Your Own Housing)
Total Gross Cash Compensation: 1379.00 / month
* Higher base salary (no apartment benefit)
* Monthly holiday & Christmas allowances
* Meal allowance
* Health insurance from day one
* Potential productivity bonus (performance‑based)
Training Information
* Schedule: 8 hours/day
* Training content includes system onboarding, customer management product training & on‑the‑job practice
* Training allowance: 42.72 per day
* Payment is made only if training is fully completed
Working Conditions
* 40 hours/week with 1 hour lunch break
* 22 vacation days per year
* Italian holidays apply
* If you work on a Portuguese public holiday you receive a compensation day
* Office located near Oriente / Moscavide stations (easy access by metro, bus, train)
Why Portugal: A multicultural lifestyle, sunny climate, international work environment, career growth opportunities and a great work‑life balance.
Want to apply or learn more? Feel free to message me!
Key Skills: Microsoft Access, SQL, Analysis Skills, Microsoft Powerpoint, Securities Law, Data Mining, Investment Banking, Market Research, Microsoft Excel, Visual Basic, Bloomberg, Data Analysis Skills
Employment Type: Full Time
Vacancy: 1
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