Experteer Overview As a Key Account Manager, you manage a defined set of major customers across the TD SYNNEX portfolio to maximize revenue, profitability, and strategic opportunities. You act as a trusted advisor, driving growth through cross-functional collaboration and high-level engagements with decision-makers. You develop strategic plans, negotiate high-value opportunities, and ensure strong relationships and service levels. This role combines account planning, digital platforms, and executive-facing value propositions to shape business outcomes.
Retribuzione / Benefits Develop and manage large/strategic accounts with growth opportunities and complexity
Maintain strategic relationships with key decision makers through face-to-face visits
Create and execute strategic plans to drive current business and growth
Negotiate high-value customer engagements successfully
Identify incremental business through strong customer relationships
Coordinate internal resources across sales, operations, and SBUs
Identify project opportunities with Business Development Management
Lead board-level engagement addressing business objectives
Deliver value with margin-conscious product mix
Identify customer needs and elevate when needed to relevant units
Profile and analyze accounts to maximize opportunities and gather insights
Ensure timely, accurate reporting and administration in TD SYNNEX systems (CRM)
Promote and drive usage of InTouch e-commerce tool with customers
Maintain and improve customer Service Level Agreements
Create high-impact value propositions for C-level discussions
Articulate objectives and outcomes for strategic, multi-stakeholder engagements
Responsabilità 6+ years of industry or direct customer experience
Numerate with strong numerical skills
Expert knowledge of services programs across multiple brands
Outstanding customer relations and communication skills
Ability to influence at C-level and act as a trusted advisor
Strong presentation and negotiating skills with a strategic mindset
Experience with CRM systems (Compass)
Experience with SAP R3 is desirable but not essential
Understanding of financial metrics (profit, margin, OI)
Proficiency in MS Word, Excel, PowerPoint, Outlook
Strategic planning capabilities
Knowledge of product sets is an advantage
Previous IT industry experience is desirable
Requisiti fondamentali elective benefits tailored to country
career development programs
on-demand courses for leadership and professional growth
Life Empowerment Assistance Program
diversity, equity and inclusion initiatives
onboarding program and peer communities
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