ROCCO FORTE HOTELS
THE CARLTON
Milan
Located in the vibrant heart of fashion district of Milan, The Carlton Hotel will have 70 rooms and suites, a restaurant, a wellness center and an exclusive rooftop bar with an amazing view of the city. Designed by Olga Polizzi in collaboration with Paolo Moschino and Philip Vergeylen, the interior will combine tradition and modernity, delivering an authentic Milanese experience. Situated in a prime location overlooking Via della Spiga, renowned for its luxury boutiques, and just a few steps from Via Montenapoleone, The Carlton Hotel is set to become the new landmark of the fashion district.
ASSISTANT RESTAURANT MANAGER
Main purpose:
The Assistant Restaurant Manager supports the Manager in overseeing the efficient running and profitability of the restaurant according to our standards and procedures.
Reports to: Restaurant Manager.
Main duties and responsibilities:
* Support to the Outlet Manager in ensuring a tailor made culinary experience and satisfaction of Guests according to our standards and procedures;
* Ensure that restaurant team work according to our standards and procedures;
* Oversee the Restaurant service supporting the Maître when needed;
* Create and maintain a professional and personalised relationship with Guests, handling comments and complaints;
* Create and maintain a professional relationship with colleagues and other departments;
* Able and willing to motivate the team to obtain guest satisfaction;
* Support the Outlet Manager in accomplishing restaurant human resources objectives by orienting, training, scheduling, coaching, counselling and disciplining employees and staff rotas;
* Support the Outlet Manager in reaching restaurant financial goals, in drafting inventory, in controlling stock level and costs;
* Support the Outlet Manager in organising events in the Resort under the F&B Manager supervision (e.g. banquets, weddings).
We offer:
* Temporary contract (1 year) according to C.C.N.L. Settore Turismo.
* Learning & development activities and career opportunities.
* Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
* Staff celebrations.
Competencies required:
* Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
* Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
* Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
* Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
* Service excellence: Delivers service standards, which consistently exceed guest expectations.
* Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.
Other requiements:
* Professional experience in a similar role in 5 stars hotels and/or well-known restaurants;
* English knowledge at Advanced level;
* Knowledge of F&B management software (e.g. Quadranet);
* Certificate as Professional Sommelier and/ or gastronomy studies preferred;
* Preferable evidence of self-development through specialized courses, conferences/workshops;
* Valid HACCP certification;
* Previous experience as trainer is a plus.
Workplace: Via Senato 5, 20121, Milan.
Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards 196/03).
Contratto di lavoro: Tempo pieno, Tempo determinato
Retribuzione: €1.117,47 - €2.458,42 al mese
Benefit:
* Mensa aziendale