With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Reservations and Group & Tour Agent is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. What will I be doing? As the Reservations and Group & Tour Agent, you will be responsible for performing the following tasks to the highest standards: - Complete Hilton University courses and pass the tests. - Familiar with hotel product knowledge and activities. - Maximize room sales and revenue for the hotel, prioritizing up-selling. - Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct. - Check arrival guests or groups daily, making sure the guest information, requirements and price information is correct. - Always maintain a sales attitude, not losing any sales opportunity in the hotel. - Assist the Reservations and Group & Tour team to maximize revenue on all enquiries. - Make sure all commissions are correct and followed-up on promptly. - Make sure all rejected business is filed with the reasons. - Ensure all correspondence has been filed accordingly, with correct and updated information. - Comply to the hotel credit policy and make sure all forecast revenues are met. - Comply with set rooms supply and price control. - Maintain and update guests’ information and sales data by reservation procedures. - Maintain high level guest service standards. - Ensure all information input is correct. - Keep close attention to team members’ requirements, including attention to every team member’s workload and duties, to fulfil operation needs. - Maintain clean and tidy work areas at all times. - Comply with all company policies relating to reservations. - Comply with all systems and procedures as laid down by the hotel. - Prioritize the quality of reservations. - Strictly follow brand standards. - Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. - Carry out any other reasonable duties and responsibilities as assigned. - The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Reservations and Group & Tour Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - Hospitality: We are passionate about delivering exceptional guest experience. - Integrity: We do the right thing all the time - Leadership: We are leaders in industry and our communities - Teamwork: We are team players in everything we do - Ownership: We are owners of our actions and decisions. - Now: We operate with a sense of urgency and discipline - Excellent command of written and spoken in English and Italian to meet business needs. - Good interpersonal and communication skills. Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee. Contratto di lavoro: Tempo pieno, Tempo determinato Durata contratto: 10 mesi Retribuzione: Fino a €21.709,66 all'anno Orario: - Dal lunedì al venerdì - Turno diurno Tipi di retribuzione supplementare: - Quattordicesima - Tredicesima Possibilità di pendolarismo/trasferimento: - 20156 Milano, MI: Poter raggiungere agevolmente la sede lavorativa o avere intenzione di trasferirsi prima di iniziare il lavoro (Obbligatorio) Lingua: - Inglese (Obbligatorio) - Italiano (Obbligatorio)