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SAP BASIS & HANA Account Manager, Cremona
Client: HCLTech
Location: Cremona
Job Category: Other
EU work permit required: Yes
Job Reference: 583213714350538752033710
Job Views: 2
Posted: 03.05.2025
Job Description:
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This is a permanent, full-time, remote position.
We are HCLTech, a rapidly growing technology company with over 225,000 employees across 60 countries, specializing in Digital, Engineering, and Cloud services.
Our diverse and passionate team strives for excellence and innovation. We are seeking a highly skilled Digital Customer Engagement Manager to impact our SAP projects positively.
Your Role & Responsibilities
* Support sales-to-delivery handover and customer onboarding for SAP Enterprise Cloud Services.
* Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
* Coordinate service and project delivery within scope, budget, and timelines.
* Assist in managing critical customer situations, including escalations and incident management.
* Participate in customer release and maintenance activities.
* Support customers throughout their lifecycle within SAP Enterprise, including technical requirements and problem management.
* Coordinate with SAP stakeholders to ensure customer success.
* Review account status and recommend transitions based on growth and complexity.
* Ensure systematic onboarding and continuous knowledge transfer sessions.
Qualifications & Experience
* Minimum 5 years of SAP Basis expertise, including experience with HANA database.
* Mandatory experience in SAP Upgrade & Migration (OS/DB).
* Experience with SaaS integrations (e.g., Ariba, Salesforce, C4S) is a plus.
* Hands-on experience with cloud platforms (AWS, Azure, GCP).
* Italian language proficiency at C2 or native level; English at B2 or higher.
Work Experiences
* 5-6 years in multinational software/IT organizations.
* At least 5 years of SAP S/4HANA knowledge.
* 2+ years of cloud-related experience.
Why Us
* Global presence with diverse teams and extensive growth opportunities.
* Flexible, virtual-first work environment.
* Comprehensive learning and career development programs.
* Recognition as a top employer and great place to work.
Equality & Opportunity for All
We are committed to equal employment opportunities for all, regardless of race, religion, sex, age, or other protected characteristics, in accordance with applicable laws.
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