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SAP BASIS & HANA Account Manager, savona
Client: HCLTech
Location:
Job Category: Other
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EU work permit required: Yes
Job Reference: 583852310703951052833710
Job Views: 2
Posted: 02.05.2025
Expiry Date: 16.06.2025
Job Description:
Permanent / Full-Time / Remote
We are HCLTech, one of the fastest-growing large tech companies in the world with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud services.
Our diverse, creative, and passionate team strives for excellence and personal growth. We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join our SAP project.
Your Role & Responsibilities
* Support sales-to-delivery handover and customer onboarding for SAP Enterprise Cloud Services.
* Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
* Manage service/project delivery according to scope, budget, and milestones.
* Assist in de-escalating critical customer situations.
* Collaborate with Major Incident Management, SAP Customer Office teams, and SAP Support for critical issues.
* Participate in customer release and maintenance activities.
* Support customers' technical requirements throughout their lifecycle.
* Implement problem management and continuous improvement processes.
* Coordinate with SAP stakeholders to ensure customer success.
* Review account status and analyze the need for account transition based on growth.
* Ensure faster onboarding of associates with proper training documentation.
* Facilitate continuous knowledge transfer and refresher sessions.
Qualifications & Experience
Technical skills required:
* Minimum 5 years of SAP Basis expertise.
* Hands-on experience with HANA database.
* Mandatory experience in SAP Upgrade & Migration (OS/DB).
* Experience with SaaS integrations (Ariba, Salesforce, C4S) is a plus.
* Experience with cloud platforms (AWS, Azure, GCP).
* Italian language proficiency at C2 or native level.
* English proficiency at B2 level or above.
Work Experiences
* 5-6 years in multinational software/IT organizations.
* At least 5 years of SAP S/4HANA Basis knowledge.
* 2+ years of cloud-related experience.
Why Us
* Fast-growing global tech company with offices in 50+ countries and 225,000 employees.
* Highly diverse workforce with 165 nationalities.
* Global collaboration opportunities.
* Remote-first work environment promoting flexibility.
* Investment in employee growth and development.
* Comprehensive benefits package.
* Recognized as a great place to work in multiple countries.
Equality & Opportunity for All
We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, nationality, disability, or other protected status, in accordance with applicable laws.
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