Empresas: Meliá Hotels International
We are looking for Front Office Agent - Tenuta di Artimino Melia Collection
Seasonal Job - March to October
Staff House Available
Job Summary: To manage properly all the activities related to Front Office Department
What will I be doing?
* Check-in and check-out hotel guests in a timely and professional manner.
* Process all payments according to established procedures.
* Welcome guests in a friendly, prompt, and professional manner
* Register guests, issue room keys and provide information on hotel services and room location
* Up-sell rooms when possible, to maximize hotel revenue
* Accurately process all cash and credit card transactions in accordance with established procedures
* Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
* Respond appropriately to guest complaints.
* Make appropriate service recovery gestures in order to ensure total guest satisfaction.
* Perform other duties as assigned.
* Collaborate on Guest Experience tasks.
What are we looking for?
* Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
* Must be fluent in English; other languages are preferred.
* 1-year experience in a fast environment in the same or similar position in a hotel/resort.
* Passionate for Hospitality and with a strong attitude to interpersonal relationships.
* Knowledge of Opera Cloud would be a plus.
Join us! Your benefits:
* Excellent discounts through our global program My Melia Reward for you, your family, and your friends.
* Many development and advancement opportunities as part of our global Melia Hotels International family.
* Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth!
* A variety of social events and activities focused on diversity and inclusion, creating opportunities to celebrate, as "We're Social!" is one of our values.
* Restaurant Tickets - Meal Vouchers.
Requisitos :