Patrique Mercier Recruitment FR is proud to present an outstanding opportunity for an Italian Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria, with a fully paid relocation package. This role is perfect for individuals seeking to develop their careers in customer service while experiencing life in a vibrant city.
Responsibilities
* Provide excellent customer service to Italian-speaking clients via phone, email, and chat.
* Handle inquiries related to products, orders, returns, and general support professionally and efficiently.
* Resolve customer complaints promptly to ensure customer satisfaction.
* Maintain accurate records of customer interactions and transactions using CRM software.
* Stay informed about products and services to provide knowledgeable assistance to customers.
* Collaborate with internal teams to improve the customer experience.
* Participate in ongoing training sessions to enhance professional skills and product knowledge.
Requirements
* Fluency in Italian and English, both spoken and written.
* Previous experience in customer service roles, preferably in a related industry.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities with a customer-focused approach.
* Proficiency in customer service software and Microsoft Office tools.
* Detail-oriented with strong organizational skills.
* Willingness to relocate to Sofia, with relocation costs fully covered by the company.
Benefits
* Comprehensive training fully covered
* Secure employment along with opportunities for career growth
* Competitive salary
* Extra health insurance options
* Access to over 50 benefits and services tailored to your needs
* A welcoming international workplace culture
* Ongoing support and learning opportunities
* 1500 euro singing bonus
* Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live