JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.
We are looking for an Operations Manager (Automotive) for our Branch in Torino.
The Operations Manager will be responsible for all operational services, import and export traffics in air and ocean trade, related to the specific automotive customer. He or she will be responsible for operational excellence, support product initiatives, filling, document processing and customer service function at global level. The Operations Manager will support to Sales department in cross selling activities and solving or critical problems in the operations (Air and Ocean - Import and Export).
ESSENTIAL FUNCTIONS:
* Responsible of statistics and KPI´s of operational performance globally
* Awareness to key import and export vertical market in order to work closely with M&S development.
* Awareness on whatever mode of transport (air ocean rail truck).
* Awareness on emergency services (charter and hand carry)
* To support in sub-contractor management function, supplier and control for agreement and monitoring of their performance
* Responsible for customer services function, customer retention and cross selling in cooperation with M&S global
* Work closely with partners and Sales Team to define necessary product to achieve the targets budgeted.
* Organize, handle, and fill in RFQs whatever mode of transport.
* To Work in accordance with the compliance rules and policy.
* Relation with customers and Carriers.
* Visit to customers and potential customers together with the Sales Team for technical purposes.
* Support on account receivable, especially in case of disruption, procedure set up.
* Responsible on organizing the implementation of new business in cooperation with the global implementation team.
* Support on contracts negotiation and GTC analysis.
* Support on IT/EDI requirements from customers to be transfer to the competence office.
SUPERVISORY RESPONSABILITIES:
* Conduct performance evaluation for direct reports, customer services department, Operational function structure.
* Identify and resolve personnel issues
* Ongoing coaching and mentoring of staff to develop skills to the highest level
QUALIFICATIONS:
* Excellent organizational skills
* Excellent written and verbal skills
* Strong computer skills including Microsoft Office suite
* Detail oriented, able to multitask and meet deadlines
* Self-motivated, able to work in a team and independently
EDUCATION AND EXPERIENCE:
* Bachelor’s degree in transportation, international business preferred or equivalent.
* 5+ years of airfreight product or scope focused in Business.
* Knowledge and experience in Air/Ocean freight Operations duties.
* Knowledge in planning and cost control in Air/Ocean Freight Product.
* Marketing & Sales orientated capabilities and business developing.
* Highly motivated leader who is adept at working in a competitive, challenging and fast-paced work environment.
* English advanced proficiency language (written and speaking).
* Third language (French Spanish Portuguese) is a plus.
JAS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age or any other characteristic protected by law.
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