PpArtisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at /p h3About Orient Express La Minerva /h3 pConsidered as the beloved capital of the Orient Express legend, Rome is the first Orient Express hotel, La Minerva, in 2025. Orient Express has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge, majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the "Eternal City" will be revealed with a new touch of contemporary elegance. /p h3Job Description /h3 h3Position Overview /h3 pOur Front Office Agents will be the first point of contact with the Hotel's Guests, greeting them always in a very polite and well-spoken manner and deal with all Front Office operations in the Hotel's continuing effort to deliver outstanding guest services. /p h3Main Activities /h3 ul liMeeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns. /li liManaging inbound and outbound e-mails and administrative work. /li liReporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge. /li liAdopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. /li liKeeping high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. /li liCompleting audit procedures. /li liResponding to emergencies, including medical incidents, fire alarms and any disturbances in a calm and efficient manner. /li liEnsuring full and constant compliance with the Hotel standards and HealthSafety procedures. /li liCollaborating with local law enforcement and emergency services when necessary. /li /ul h3Qualifications /h3 ul liExperience as receptionist in luxury hotels with quality standards’ knowledge. /li liGood proficiency in using hotel management softwares and MS Office. /li liBachelor’s degree in hospitality management or foreign languages is highly preferred. /li liAdvanced level of English and Italian; French confidence is a plus. /li liExcellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels. /li liProblem solving especially in high-pressure situations. /li liAvailable for shifts during the weekends,holidays and nights in rotation. /li liLegal right to work in Italy. /li /ul h3Additional Information /h3 ul liA competitive salary package /li liALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide. /li liLearning development: Opportunity to develop your talent and grow within your property and across the world! /li /ul pOur commitment to Diversity Inclusion: We are an inclusivecompanyand our ambition is to attract,recruitand promote diverse talent. /p /p #J-18808-Ljbffr