Pubblicato il 15 giugno
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Ph3Experteer Overview /h3pIn this role you support customer satisfaction across the product lifecycle, acting as the main interface for after-sales activities.
You coordinate information flow between customers and internal teams, helping select spare parts and services, and providing on-board technical support when needed.
You manage quotes, orders, and service requests through ERP and document systems, ensuring timely delivery and invoicing.
You contribute to growing the after-sales area and strengthening customer relationships.
/ph3Retribuzione / Benefits /h3ulliUnderstand and translate customer technical issues for internal teams /liliCoordinate information flow between customers, internal departments and production /liliAssist customers in selecting suitable spare parts and services /liliProvide technical support and on-board ship interventions when required /liliReceive and process requests for quotations and manage technical-commercial negotiations /liliVerify orders and issue confirmations via ERP and document management systems /liliMonitor service requests through to shipment, invoicing and collection /liliTrack deadlines and follow up on delays with involved parties /liliPrepare technical/intervention reports to support after-sales activities /liliSupport development of after-sales area and foster new and existing commercial relationships /li /ulh3Responsabilità /h3ulliBachelor's degree and/or technical diploma /liliAt least 1 year of experience in a similar role (preferred) /liliGood knowledge of English (B2) /liliWillingness to travel *****% of the time /liliStrong organizational skills and priority management /li /ul /p #J-*****-Ljbffr
