Join our team and contribute to our community by providing empathetic, accurate, and timely assistance with inquiries on our social media platform.
Job Location: Athens, Greece
Here is what you'll do:
* Familiarize yourself with our platform's products and community standards, ensuring you are equipped to address user concerns effectively.
* Make informed decisions and advocate for our community's best interests, demonstrating strong interpersonal and communication skills.
* Prioritize the well-being of our community and support our mission to #ShipLove.
* Investigate and resolve reported issues on our platform, including account support requests and reports of potentially abusive content.
* Respond to user inquiries promptly and with empathy, maintaining high-quality standards.
* Utilize market-specific knowledge and insights to identify scalable solutions for improving community support.
* Analyze relevant data to enhance the overall user experience on the platform.
* Enforce our platform's Terms of Use by monitoring and addressing reports of abuse.
* Review reported content within agreed turnaround times and quality standards.
* Identify workflow inefficiencies and propose improvement solutions.
* Identify trends and patterns, escalating issues outside company policy to the global team.
Minimum requirements:
* Native Italian with English B2 Written and Spoken
* Some level of higher education/college preferred.
* Experience: Up to 1 year of experience in a Business Process Outsourcing or similar environment.
* Cultural awareness: Demonstrate cultural sensitivity and awareness relevant to the supported market/region.