In the role of Front Desk Agent at Grand Hotel Timeo, a Belmond Hotel, you will be at the heart of the guest experience. You will be an essential part of our Front Office team, managing all aspects of the guest's stay from check-in to check-out, handling inquiries, and ensuring a seamless and personalized service. If you are a polished communicator with a passion for hospitality, this is your moment.
Primary Responsibilities Include
* Performing all check-in and check-out procedures efficiently and courteously.
* Managing guest reservations and room allocations.
* Answering hotel telephones and responding to guest inquiries via email and in person.
* Handling guest payments and managing cash floats accurately.
* Providing comprehensive information about hotel services, Taormina, and local attractions.
* Resolving guest issues or complaints promptly and professionally.
* Liaising with other departments to fulfil guest requests.
Requirements
What You Bring:
* Previous experience as a Front Desk Agent in a 5-star luxury hotel.
* Proficiency with hotel management systems (HMS) and Microsoft Excel.
* Excellent communication and interpersonal skills.
* A polished, professional appearance and demeanour.
* Strong problem-solving abilities and grace under pressure.
* Fluent in Italian and English (both written and spoken).
Benefits
What We Offer:
At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
* seasonal contract according with "C.C.N.L. Settore Turismo - Federalberghi."
* Corporate Welfare provided.
* Team social events.
* Meals provided at our staff canteen during working hours.
* A unique opportunity to gain experience in a world-class luxury environment.
* Participation in the hotel's training and development programs.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
About Us:
Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin-starred dining and exclusive concierge bookings.
The Belmond & LVMH Family
Belmond is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.