Role Description: About Us: Role Description: Key Job Responsibilities and Duties: - Leading a portfolio of partners where you are their primary point of contact, answering questions, and following up when needed; - Receiving Customer Service issues related to the managed portfolio and solving these in the most efficient manner for the business, partner, and customer; - Supporting the organization of events, such as workshops and webinars for partners, including attending and participating in partner events; - Dealing with Inbound calls and written requests from accommodation partners in Italy; - Showcasing team spirit for team / office related projects & adhoc tasks based on company priorities and business needs. Qualifications & Skills: - Excellent face-to-face and telephone communication skills; - Proficient English and Italian speaker and writer; - Affinity/experience within e-travel and/or hotel/travel industry is a plus; - Pro-active, sense of responsibility and can work independently; - Great teammate, motivated and enjoys to work in e-travel and hospitality: - Currently authorized to work in Italy Benefits & Perks - Global Impact, Personal Relevance: - Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave - Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country) Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Application Process: - Let’s go places together: How we Hire - This role does not come with relocation assistance. Please attach CV and additional documentation in English language.