Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces. An oasis of relaxation and refinement in the heart of Tuscany.
Job Description
The Front Office Agent i
s the heart of the guest experience at our 5-star hotel. You are the first and last person our guests see, setting the tone for their entire stay and leaving a lasting impression. This isn't just a desk job—it's about creating a seamless and luxurious journey for every person who walks through our doors.
MAIN DUTIES AND RESPONSIBILITIES
Ensure that all guest preferences noted in the reservation are recorded and honoured.
Collaborate with Housekeeping and Maintenance to ensure the guest room is ready for arrival.
Welcome guests at check-in and check-out while adhering to service standards.
Actively promote hotel services and amenities such as room upgrades, dining and SPA experiences
Manage guest requests in person, via phone, or through email/WhatsApp.
Respond to every guest need with courtesy and attention to detail.
Stay updated on local attractions and provide information on hotel services.
Actively collaborate with all departments to ensure a smooth and high-quality service.
Demonstrate a collaborative attitude and a team-oriented approach, contributing to a positive and professional atmosphere.
Precisely and carefully handle front office administrative tasks, including cash management and maintain guest records in compliance with GDPR.
Be willing to cover night shift once a month
Your direct supervisor will assign you additional tasks as needed
Qualifications
REQUIREMENTS
English: C1 ,Italian: C2. A third language is a plus
Previous experience of at least 2 years in a similar role within a luxury hotel or resort is preferred
References
Proficiency in hotel management systems (i.e. Opera Cloud) and Microsoft Office Suite.
Flexibility to work shifts, including evenings, weekends, and holidays.
Additional Information
OUR OFFER
Fixed term working contract of 8 months as from April **** according to CCNL Settore Turismo (Federalberghi).
Staff well-being initiatives and events to promote collaboration and inclusion
Training activities and rewards linked to quality of service
Staff canteen
Uniform and uniform cleaning
5/7 working days
Invia il tuo CV completo di fotografia e di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. ******** – GDPR e saranno utilizzati esclusivamente per la selezione in corso. L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi ****** e ******. Non verranno prese in considerazione candidature che non rispecchino i requisiti richiesti