Descrizione del lavoro
What you’ll do…
- You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way.
- Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
- Work with all our teams to make sure we're always busy and help our Night Manager with any overbooking levels.
- Answer phones, sort out requests and anything that might arise, involving the team as needed - you're the one-stop-shop for our guests to turn to.
- Assist the Night Manager with end of day procedures.
- Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
- Ensure the safety of guests overnight whilst they are tucked up asleep.