Job Purpose
Internal co‑owner of accounts with FSE / IKAM for the largest accounts delivering customer satisfaction and developing new sales opportunities Key account management for a defined set of mid‑sized partner across the TDSYNNEX portfolio; incentivised based on total portfolio.
Responsibilities
* Maximize call potential and outcomes by using a variety of sources to gather customer information.
* Generate new business opportunities by planning outbound calls to customers.
* Have conversations with customers around a solution or product area.
* Offer recommendations to enhance the value proposition by collecting information from customers to understand their business requirements.
* Achieve monthly/quarterly revenue and margin targets for the aligned customer or segment.
* Build excellent customer relationships through proactive engagement.
* Develop partner relationships (including account planning and cross‑selling).
* Provide, sell, and negotiate product information, pricing, special offers, and promotions.
* Attain key performance indicators (KPIs) such as daily talk time and outbound calls.
* Sell the benefits of using TDSYNNEX and the company value proposition.
* Identify project opportunities and engage with BDM/ISS when specific product or vendor knowledge is required.
* Engage in active inside selling and intelligent project fishing.
* Manage customer back‑order with specialist knowledge.
* Generate and own a pipeline of deals in TDSYNNEX’s CRM system, regularly reviewing and updating it to ensure active closure of opportunities.
* Provide accurate and timely quotations to customers.
* Ensure TDSYNNEX maintains service level agreements with customers.
* Manage customer back‑order expectations and reporting.
* Proactively develop relationships with key internal and external contacts.
* Ensure the CRM system is well maintained and provides correct customer information.
Knowledge, Skills, and Experience
* 1–2 years of experience in sales or equivalent educational background.
* Knowledge of product sets is desirable but not essential.
* Numerate with good attention to detail.
* Excellent telephone manner.
* Priority management and planning skills.
* Strive to achieve set targets.
* Understanding of the sales process.
* Effective communication skills.
* Good relationship building.
* Working knowledge of Microsoft Word, Excel, and Outlook.
* Ideal candidates will have previous experience with IT systems for quotation, order entry, and CRM.
* IT industry knowledge is desirable but not essential.
Benefits
* Elective benefits tailored to your country to best accommodate your lifestyle.
* Career development programs and on‑demand courses to accelerate your path to success.
* Well‑being seminars, events, and a global Life Empowerment Assistance Program.
* Diversity, Equity & Inclusion initiatives that value every voice.
* Global networking opportunities through the onboarding program and community activities. xjrgpwk
* Participation in peer‑led inclusive communities, business resource groups, and volunteering events.
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