We are looking for an Italian-speaking Customer Service Agent for our office in Mijas/Fuengirola' near Malaga. This role is an in-person position for 6 months at our call center in Fuengirola. What we offer: - A full-time position' 8hrs a day / 5 days a week. - Rotating shifts: Monday to Friday between 9:00-22:00 with occasional weekends. - Full training to join your new role. What do Customer Service Agents do at Sector Alarm? Your role will involve: - Responding to requests from our Italian clients via phone' email' and chat. - Providing initial technical support. - Scheduling maintenance interventions for our clients. - Offering billing solutions. You will work closely with various departments at a fast pace' in a changing context. Your overall mission is to listen to the needs of clients and offer them the best possible solution. Who are you? You - Speak Italian at a native level' both orally and in writing. - Speak English or Spanish at a professional level. We value if you - Have experience in a customer service-related field - Have good communication and active listening skills. - Are flexible' someone who enjoys challenges and working towards common goals. - Are comfortable with computer tools and the phone as main working tools. Why work at Sector Alarm? - International Nordic-style workplace with around 300 customer-oriented employees. - A great mix of colleagues from Italy' Sweden' Norway' Spain' Finland' Ireland' France' and Portugal. - Free lunch and breakfast every day in our cafeteria. - Inclusive and social work environment, we organize significant events during our annual launches. - Personal and professional development and excellent career opportunities. If you want more information about customer service' check out our Instagram account @sectoralmcs. Looking forward to meeting you!