Overview
Job ID: 2995127 | Amazon Web Services Hong Kong Limited
Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.
As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers’ innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, application-level services, Networking, Serverless, Deployment, Security and more. This is not a sales role; you will serve as the primary technical advisor and the “voice of the customer” for organizations ranging from startups to Fortune 500 enterprises.
Within the Enterprise Support team, TAMs contribute to the success of key enterprise customers in developing applications and services on the AWS platform. TAMs act as strategic experts, offering guidance on the full journey of AWS services and the customer’s architecture, addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs engage at the account level, providing recommendations and proactive advice throughout the cloud adoption life cycle.
Every day will bring new and exciting challenges on the job while you work with customers and AWS engineers to resolve issues quickly and effectively.
Responsibilities
- Act as a single point of contact to Enterprise Support customers
- Make recommendations on how new AWS offerings fit in the company strategy and architecture
- Complete analysis and present periodic reviews of operational performance to customers
- Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
- Champion and advocate for customer requirements within AWS (e.g. feature requests)
- Participate in customer-requested meetings (onsite or via phone)
- Have access and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Work with some of the leading technologists around the world
- Work directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
About the team
Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers including public sector.
Diversity & Inclusion
AWS values diverse experiences. If you do not meet all of the preferred qualifications, we encourage you to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, earning the trust of customers from startups to Global 500 companies.
Inclusive Team Culture
Our culture emphasizes learning and curiosity. Employee-led affinity groups foster inclusion and celebrate differences. We host events and learning experiences to embrace our uniqueness.
Mentorship & Career Growth
We support continuous performance improvement and provide knowledge-sharing, mentorship and other career-advancing resources to develop well-rounded professionals.
Work/Life Balance
We value work-life harmony and strive for flexibility in our working culture to support you at home and at work.
Basic Qualifications
- Being highly technical and analytical, possessing 5 years of technical support or consulting experience.
- Bilingual in Cantonese and English.
- Passion with a high learning drive.
- Ability to tackle various tasks and projects in a fast-moving environment.
- Experience with operational parameters and troubleshooting across two or more of the following technical domains: Web3, GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment.
Preferred Qualifications
- Experience as a technical lead, internally or externally in a customer-facing role.
- Proficiency in professional oral and written communication, with a track record of presenting to audiences including decision-makers.
- Master’s Degree or a related STEM field.
- Proven experience working with large enterprise customers.
- Background in a 24x7 operational services or support environment.
- Track record in influencing management in technical, operational and strategic decisions.
- Hands-on experience with AWS services and/or other cloud offerings.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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