Social network you want to login/join with:www.hcltech.comPermanent / Full-Time / RemoteWe are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, and Cloud.The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves.We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technological innovation and creativity.Your Role ResponsibilitiesWe are looking for a Digital Customer Engagement Manager to make a significant impact on our SAP project. Responsibilities include:Supporting sales-to-delivery handover and customer onboarding for SAP Enterprise Cloud ServicesContributing to onboarding and transitioning customers to SAP Enterprise Cloud ServicesOrchestrating overall service/project delivery within scope, budget, and milestonesSupporting de-escalations of critical customer situationsCollaborating with Major Incident Management, SAP Customer Office teams, and SAP Product Support in critical situationsParticipating in customer release and maintenance activitiesSupporting technical requirements throughout the customer lifecycle within SAP EnterpriseExecuting problem management and continuous improvement initiativesEngaging with SAP stakeholders, especially virtual customer success partners, to ensure customer successReviewing account status and analyzing the need for account transition based on growthEnsuring systematic onboarding of associates with mandatory training documentationEnabling continuous knowledge transfer sessions on new topics and refresher trainingQualifications ExperienceTechnical skills required:Minimum 5 years of SAP Basis expertiseHands-on experience with HANA databaseMandatory experience in SAP Upgrade Migration (OS/DB)Experience with SaaS products (Ariba, Salesforce, C4S, etc.) integration is a plusHands-on experience with cloud platforms (AWS, Azure, GCP)Italian language proficiency at C2 or native levelEnglish proficiency at B2 level or aboveWork Experience5-6 years in multinational software/IT organizationsAt least 5 years of SAP S/4HANA knowledge2+ years of cloud-related experience (e.g., solution management, consulting, or delivery program management)Why UsRapidly growing global tech company with offices in over 50 countries and 225,000 employeesHighly diverse workforce with 165 nationalitiesGlobal collaboration opportunitiesVirtual-first work environment promoting work-life balance and flexibilityInvestment in employee growth with learning and career development programsComprehensive employee benefitsCertified great place to work and top employer in 17 countriesEquality Opportunity for AllWe are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, national origin, or other protected classifications, in accordance with applicable laws.
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