Experteer Overview
In this role you will manage and grow a defined portfolio of large accounts, driving revenue, margins and value through strategic relationships. You will act as a trusted advisor, coordinating cross‑functional resources to unlock opportunities and deliver profitable outcomes. You’ll develop tailored value propositions, lead account planning, and promote TD SYNNEX platforms like InTouch to enhance customer engagement. This position offers a chance to shape long‑term client value within a dynamic, cross‑functional environment.
Benefits
- Develop and manage large/prominent accounts with complex variables and growth opportunities
- Maintain strategic relationships with key decision makers through face‑to‑face visits
- Create strategic plans to develop current business and drive growth
- Develop unique customer value propositions to protect margins and foster long‑term engagement
- Identify incremental business through strong customer relationships
- Coordinate internal resources across sales, operations and SBUs
- Identify project opportunities with Business Development Manager
- Implement a robust customer engagement strategy across multiple stakeholders
- Deliver value while maintaining margin targets and balanced product mix
- Identify customer needs, resolve issues or elevate to appropriate units
- Profile customers and analyze accounts to maximize opportunities
- Ensure timely completion of reporting, profiling and administration in TD SYNNEX systems
- Drive adoption of InTouch e‑commerce tool with customers
- Maintain and improve customer SLAs
- Develop tailored propositions aligned to customer requirements to drive engagement
Responsibilities
- 4‑6 years of industry/direct customer experience
- Advanced knowledge of TD SYNNEX business practices; SME in responsible line/technology area
- Outstanding customer relations and communication skills (face‑to‑face)
- Strong presentation, gravitas and business credibility
- Excellent sales, negotiation and results‑orientation
- Strategic planning skills
- Knowledge of product set is advantageous
- Experience in IT industry desirable
- CRM experience (Compass)
- SAP R3 experience desirable but not essential
- Ability to analyze financial inputs (profit/trend margin/OI)
- Working knowledge of Word, Excel, PowerPoint, Outlook
Benefits
- Elective Benefits tailored to country
- Leadership and professional development programs
- Life Empowerment Assistance Program
- Diversity, Equity & Inclusion initiatives
- Onboarding program with global colleagues
- Volunteer and community initiatives
