P Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton. /p pb Job Description /b /p p We are looking for a Front Office Agent to join our Front Office team at Grand Hotel et Des Palmes located in Palermo. /pp The Front Office Agent is the primary point of contact for guests and represents the face of the hotel. This role ensures a seamless, personalized, and memorable guest experience while managing all front desk operations. During night shifts, the role also includes Night Auditor responsibilities, ensuring accurate financial closure and smooth overnight hotel operations. /p pb Key Responsabilities /b /p ulli Welcome guests with professionalism, warmth, and elegance in line with brand standards /lili Handle check-in and check-out procedures efficiently and in a personalized manner /lili Anticipate guest needs and preferences to create memorable experiences /lili Manage requests, complaints, and critical situations using the HEART model /lili Promote hotel services and drive upselling (rooms, experiences, FB) /lili Ensure clear and timely communication with all operational departments /lili Manage reservations, amendments, and cancellations /lili Monitor room availability and coordinate closely with Housekeeping /lili Ensure accuracy of guest data within the PMS (e.g. Oracle Opera PMS) /lili Handle payments, billing, and cash operations /lili Monitor and contribute to quality standards (LQA, GRI, NPS) /lili Perform end-of-day system closure (night audit) /lili Verify and reconcile all daily financial transactions /lili Prepare daily reports for management /lili Ensure correct posting of revenues and charges /lili Handle late arrivals, overnight guest requests, and ensure hotel security /lili Ensure compliance with safety and emergency procedures /lili Ensure guest registration in line with legal requirements (e.g. police reporting, statistical reporting) /lili Maintain confidentiality and proper handling of sensitive data /lili Support internal and external audits /li /ul pb Requirements /b /p ulli Degree or significant pluri-annual experience in same position in international branded hotel chain /lili Previous experience in Front Office operations (preferably in 4* or 5* hotels) /lili Fluency in English and Italian (additional languages are a plus) /lili Knowledge of PMS systems (Opera preferred) /lili Availability to work shifts, including nights, weekends, and holidays /li /ul pb What we offer /b /p ulli Seasonal Contract /lili Meals provided /lili Career growth opportunities within company /lili Dynamic and collaborative work environment /lili Ongoing training and access to professional development courses /li /ul