We're Hiring!
We are currently looking for talented Front Desk Agents to join our Opening Team at Palazzo Morrocchi Florence – A Stanley Collection Hotel.
Be part of something extraordinary from the very beginning. Palazzo Morrocchi by Stanley Collection, a new 5-star hotel in the heart of Florence, is opening its doors in November 2025 — and we’re building a passionate and professional team to bring this iconic property to life.
As a Front Desk Agent, where you’ll be the first impression and lasting connection for every guest. From the moment they arrive until their departure, your warm welcome, exceptional service, and keen attention to detail will ensure a smooth and enjoyable stay. Your role is key to making each guest feel appreciated, supported, and right at home.
Key Responsibilities:
* Welcome guests with a friendly and professional demeanor, efficiently manage check-ins and check-outs, and provide clear information about hotel amenities, services, and policies.
* Manage room bookings, verify guest information, assign accommodations, and ensure special requests or needs are communicated to the appropriate departments.
* Deliver top-tier customer service by responding promptly to guest questions, concerns, and service needs, creating a warm, helpful and professional environment.
* Provide Concierge services, assisting guests with local recommendations, booking transportation, securing restaurant reservations, arranging tours, and responding to personal preferences or needs to enhance their stay.
* Accurately process payments and transactions, including handling cash, verifying credit card details, and coordinating with the finance department as needed.
* Act as a core communication hub between guests and hotel departments, ensuring messages are delivered, requests are tracked, and guest records and profiles are updated accurately.
* Support back-office operations, including maintaining guest files, organizing internal documentation, assisting with inventory tracking, preparing reports, and helping with daily administrative tasks to keep front desk operations running smoothly.
Ideal Candidate must have:
* Strong communication and interpersonal skills
* Fluent Italian and English is essential (additional languages are a plus)
* A polished, professional appearance and demeanor
* Previous experience in similar roles for at least 2 years is required
* Previous experience with Opera Cloud (PMS) is preferred
What We Offer:
* Contract as per CCNL Turismo, starting from 1st November 2025
* A dynamic work environment
* Opportunity to be part of a luxury hospitality opening
* Please note: Accommodation is not provided
If you're passionate about luxury hospitality and want to be part of an exciting new project in Florence, we’d love to hear from you.
Apply now!
Interested candidate are invited to submit their CV complete of cover letter and picture to hotel.morrocchi@stanley-collection.com