We arelooking for aCustomer Operations Specialist(E-Commerce)who will join the one of the BasicNet 's brand E-commerce team, reporting directly to the Head of Digital Experience. The rolewill support e-commerce activities across the entire EMEA market,collaborating both with the e-commerce team and cross-functionally with variouscompany departments, including Logistics, Merchandising, CRM,Administration/Finance, and IT/Digital.Knowledge, skills and abilities required
Degree inMarketing, Economics, Languages, Communication, or related fields, orequivalent experience in the e-commerce sector;At least 3–5 years of experience in a similar role;Experience in the operational management of an e-commerce business;Excellent knowledge of Excel;Excellent command of the English language;Passion for and knowledge of the fashion/apparel sector;Knowledge of order management flows, payments, and logistics;Experience in managing customer care;Ability to coordinate external suppliers;Results-oriented, with strong analytical and problem-solving skills;Excellent organizational skills and ability to manage multiple tasks andprojects;Strong communication skills and ability to work in a team within dynamicenvironments.
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