At the historical The St. Regis Rome we are sourcing for a Chef de rang (temporary seasonal contract) .
Reporting to the F&B Service & In room Dining Manager and coordinated by the F&B Director the role will be part of the F&B team, proud to engage our guests and to create exquisite moments.
POSITION SUMMARY
Serve food courses and alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Follow cycle time guidelines for all meals. Maintain cleanliness of work areas throughout the day. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Inspect the cleanliness and presentation all china, glass, and silver prior to use. Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language.
CRITICAL TASKS
Safety and Security
1. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
2. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
3. Complete appropriate safety training and certifications to perform work tasks.
4. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
5. Follow property specific procedures for handling emergency situations (., evacuations, medical emergencies, natural disasters).
6. Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
7. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Policies and Procedures
8. Protect the privacy and security of guests and coworkers.
9. Follow company and department policies and procedures.
10. Maintain confidentiality of proprietary materials and information.
11. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
12. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
13. Perform other reasonable job duties as requested by Supervisors.
Guest Relations
14. Address guests' service needs in a professional, positive, and timely manner.
15. Thank guests with genuine appreciation and provide a fond farewell.
16. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
17. Assist other employees to ensure proper coverage and prompt guest service.
18. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
19. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
20. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
21. Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Communication
22. Speak to guests and co-workers using clear, appropriate and professional language.
23. Provide assistance to coworkers, ensuring they understand their tasks.
24. Talk with and listen to other employees to effectively exchange information.
25. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Assists Management
26. Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
Working with Others
27. Support all co-workers and treat them with dignity and respect.
28. Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
29. Comply with quality assurance expectations and standards.
Physical Tasks
30. Read and visually verify information in a variety of formats (., small print).
31. Stand, sit, or walk for an extended period of time or for an entire work shift.
32. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
33. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
34. Move over sloping, uneven, or slippery surfaces.
35. Move up and down stairs and/or service ramps.
36. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
General Food and Beverage Services
37. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
38. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
39. Follow appropriate procedures for serving alcohol (., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
Assists Management
40. Communicate with guests, other employees, or departments to ensure guest needs are met.
41. Ensure staff is working together as a team to ensure optimum service to guests.
Greeting and Seating
42. Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Closing
43. Check with captain or supervisor before leaving at end of shift.
Beverage/Coffee Cart
44. Inspect the cleanliness and presentation all china, glass, and silver prior to use.
Steps of Service
45. Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared according to department standards and tables are properly crumbed when appropriate.
CRITICAL COMPETENCIES
Interpersonal Skills
46. Customer Service Orientation
47. Team Work
48. Diversity Relations
49. Interpersonal Skills
Communications
50. Communication
51. Listening
52. Italian and English Language Proficiency
Personal Attributes
53. Dependability
54. Positive Demeanor
55. Safety Orientation
56. Integrity
57. Presentation
58. Stress Tolerance
59. Adaptability/Flexibility
Organization
60. Multi-Tasking
PREFERRED QUALIFICATIONS
Education
High school diploma/. equivalent
Related Work Experience
At least 2 years of related work experience
Connect your passions with a rewarding opportunity
You’re a hospitality enthusiast. Join us and grow through opportunities to explore the business, opening yourself to various career options.
What we offer
61. Professional career progression at international level in 7300 Marriott hotels.
62. Discounts on hotel rooms, gift shop items, food and beverage across the company.
63. Learning and development opportunities online, on the job and in class.
64. Charity events, Wellbeing activities through the TakeCare program.
65. Experienced management & motivated and engaging colleagues
66. Canteen service and uniform
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.