Social network you want to login/join with:SAP BASIS HANA Account Manager, VeronaClient: HCLTechLocation:Job Category: Other-EU work permit required: YesJob Reference: 527591290271118131233710Job Views: 1Posted: 02.05.2025Expiry Date: 16.06.2025Job Description:www.hcltech.comPermanent / Full-Time / RemoteWe are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud services to drive progress.Our diverse, creative, and passionate team strives for excellence and personal growth. We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.Your Role ResponsibilitiesWe are looking for a Digital Customer Engagement Manager to make a significant impact on our SAP project. Responsibilities include:Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud ServicesContributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICESManaging overall service/project delivery according to scope, budget, and milestonesSupporting de-escalation of critical customer situationsCollaborating with MIM, SAP Customer Office, and SAP Product Support for critical issuesParticipating in customer release and maintenance activitiesSupporting technical requirements throughout the customer lifecycle within SAP EnterpriseExecuting problem management and continuous improvementLiaising with SAP stakeholders to ensure customer successReviewing account status and planning transitions based on growthEnsuring systematic onboarding and training documentationEnabling continuous knowledge transfer sessionsQualifications ExperienceTechnical skills required:Minimum 5 years of SAP Basis expertiseHands-on experience with HANA databaseMandatory SAP Upgrade Migration (OS/DB)Experience with SaaS integrations (Ariba, Salesforce, C4S) is a plusHands-on experience with cloud providers (AWS, Azure, GCP)Italian language proficiency (C2 or Native)English proficiency (B2 or above)Work Experiences5-6 years in multinational software/IT organizations5 years of SAP S/4HANA knowledgeAt least 2 years of cloud-related experienceWhy UsFast-growing global tech company with offices in over 50 countries and 225,000 employeesHighly diverse workforce with 165 nationalitiesOpportunities for global collaboration and remote workFocus on employee growth, learning, and career developmentComprehensive benefits and positive work environmentEquality Opportunity for AllWe are committed to equal opportunity employment, embracing diversity and providing fair hiring practices regardless of race, religion, sex, age, nationality, or other protected classes, in accordance with applicable laws.
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