Position
Reporting to: Retail Excellence Director
Reporting to the Retail Excellence Director, the Manager, Regional Client Development is responsible for adapting the Global Client Development strategy, so that it resonates with local Market nuances, and executing it in strong partnership with regional stakeholders. This role acts as a regional center of excellence, enabling market and retail store teams within the region to build lasting client relationships that enhance brand loyalty and drive regional sales growth.
By adapting and supporting Tiffany's client experience and journey for the region, this role designs high-touch moments characteristic of the brand, tailored to regional client expectations. The Regional Manager partners extensively with the Global Retail Excellence team and local Retail teams to ensure exceptional retail experiences, personalized client journeys, and effective regional client strategies.
Key Accountabilities
- Champion and roll out the Client Development Roadmap with a 360-degree Mindset:
- Leverage regional data to implement a localized client strategy to boost client acquisition, retention, and engagement, aligning with global brand strategy, regional business objectives, and local client insights.
- Empower Client Advisors within the region to cultivate meaningful, long-term client relationships.
- Build strong relationships with key regional stakeholders (e.g., Store management teams, Regional Retail Directors, Marketing, Operations) to foster collaboration and drive buy-in for client development initiatives.
- Share regional insights and business needs with the global retail team, proposing adjustments to continuously refine and improve the global strategy.
- Performance & Innovation:
- Work closely with regional omnichannel and data analysis teams as well as the Client relations teams to enhance retail actions, tools, rituals, and behaviors that drive client acquisition, engagement, and loyalty specific to the region.
- Establish key performance indicators (KPIs) to measure the ROI of regional client development programs and provide regular performance updates to regional managers and global client development.
- Ensure seamless retail visibility into Client 360 attributes and actionable CRM insights, empowering Client Advisors with real-time, comprehensive client understanding adapted to regional client profiles.
- Innovate and propose scalable activations, leveraging market best practices, data insights, and your knowledge of market dynamics.
- Leadership and Culture (FOR A TEAM LEADER):
- Lead, mentor, and develop a high-performing regional team that provides expertise and drives transformation in Clienteling and Client experience across the region.
- Advocate for a culture of personalization, hospitality, and client obsession across the regional retail network.
- Influence regional senior management with strong storytelling, insights, and experience-driven recommendations based on regional performance and client feedback.
Required Qualifications
- 8+ years in luxury retail, client development, hospitality, or client experience leadership, with strong retail/store operations understanding specific to the region.
- Proven project management skills with multiple stakeholders in fast paced organizations.
- Proven leadership and team management skills, with experience in developing high-performing teams and fostering synergies and collaboration across diverse retail environments.
- Strong analytical skills, experience in managing budgets, and leveraging data to drive actionable insights tailored to regional performance.
- Deep understanding of regional client behaviors, cultural nuances, and market dynamics.
Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels within the region.
TIFFANY & CO.
MAISON
Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.