Overview
Account Manager (12 months contract), Pick Up and Return Points (PARP) – Amazon Italia Transport Srl.
Description
At Amazon, we are working to be the most customer-centric company on earth. We need talented, driven people to help us build a world-class delivery experience. We are looking for a dynamic, organized self-starter to join Amazon PARP (Pick up and Return points) as Key Account Manager in Italy.
Amazon PARP is an alternative delivery solution available to Amazon customers, offering convenient pickup and return options. As the Key Account Manager, you will be responsible for managing and expanding our network. This strategic role requires a proven track record in C-level stakeholder management, complex contract negotiations, and end-to-end network ownership.
As a key member of the PARP team, you will work cross-functionally to drive the entire client relationship lifecycle. Your responsibilities will include overseeing network development and roll-out, optimizing performance, conducting reviews, creating action plans, and managing contract renewals. You will serve as the primary point of contact for both external partners and internal stakeholders, ensuring the best possible customer experience while collaborating with teams such as Tech Ops, Finance, Marketing, Business Planning, Legal, and Product Management.
This role offers a unique opportunity to shape the future of Amazon's alternative delivery solutions and make a lasting impact on customer convenience and satisfaction across Italy.
Key responsibilities
* Own and drive executive-level relationships with C-level stakeholders across partner organizations, serving as the primary point of contact for strategic decision-making and partnership growth
* Lead complex contract negotiations, including commercial terms, service level agreements, and partnership conditions with high-value partners
* Market analysis and forecasting to discover insights that inform strategic decisions
* Maintain ownership and oversight of the PARP network in Italy, including performance optimization, expansion strategy, and quality control
* Drive development/roll-out, maintain and optimize the current network, conduct performance reviews, create action plans, and manage contract renewals
* Work cross-functionally with internal teams (Tech Ops/Installation, Accounting, Marketing, Business Planning, Legal, Product Management) to ensure seamless network operations
* Lead business expansion, route-to-market strategies, and new product/service launches to drive revenue growth, cost savings, and market penetration
* Lead offline marketing and advertising campaigns with location partners to boost Amazon Locker awareness and utilization
* Drive best-in-class customer experience, service, and convenience across all pickup locations
Basic Qualifications
* Bachelor's degree in Business Administration, Economics, Engineering, or related field
* Fluency in Italian and English (written and verbal)
* Experience in managing strategic customers, owning P&L, conducting high-level negotiations, and growing strategic partnerships
* Experience in FMCG, retail, logistics, or e-commerce industries
* Proven experience in managing high-level negotiations
* Strong commercial awareness, creativity, and analytical skills
* Proven ability to plan strategically with customers and translate strategy into execution
* Ability to develop and execute strategic plans, anticipate market trends, and adapt to changing business needs
* Strong Excel and PowerPoint skills
Preferred Qualifications
* Master’s degree
* Experience with CRM systems (Salesforce preferred)
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Job ID: A
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