Job Title: Digital Customer Engagement Manager We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join our team at HCLTech, a rapidly growing global technology company with over 225,000 employees across 60 countries. Our focus areas include Digital, Engineering, and Cloud services. Your Role & Responsibilities As a Digital Customer Engagement Manager, you will: Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services Manage overall service/project delivery according to scope, budget, and milestones Assist in de-escalating critical customer situations Collaborate with Major Incident Management (MIM), SAP Customer Office, and SAP Product Support teams Participate in customer release and maintenance activities Support customers throughout their lifecycle within SAP Enterprise Implement problem management and continuous improvement initiatives Coordinate with SAP stakeholders to ensure customer success Review account status and analyze the need for account transition due to growth Facilitate faster onboarding of associates through training documentation Conduct continuous knowledge transfer sessions on new topics and refreshers Qualifications & Experience Required technical skills include: Minimum 5 years of SAP Basis expertise Hands-on experience with HANA database Mandatory experience in SAP Upgrade & Migration (OS/DB) Experience with SaaS products like Ariba, Salesforce, C4S, etc., integrated with SAP landscape Experience with cloud platforms such as AWS, Azure, or GCP Proficiency in Italian (C2 or native level) and English (B2 or above) Work Experience 5-6 years in multinational software/IT organizations At least 5 years of SAP S/4HANA Basis knowledge Minimum 2 years of cloud-related experience Why Join Us Work with a diverse, global team across 50 countries Enjoy a virtual-first work environment with flexible work-life balance Opportunities for growth, learning, and career development Comprehensive benefits and recognition programs Equality & Opportunity We are committed to diversity and equal opportunity, welcoming applicants of all backgrounds and ensuring a fair hiring process in compliance with applicable laws. J-18808-Ljbffr