Alpinestars is the leading global performance motorsports apparel, protection and footwear manufacturer. For over 55 years the company has been providing the world’s best athletes and motorsports enthusiasts in the pursuit of performance excellence with the most technologically advanced products which fuse protection, innovation and style.
The company, thanks to outstanding and constantly innovative products, is in a powerful growth phase in the global market, reflecting the strengthening of the staff in order to join our great successful team.
We are now looking for an E-commerce Customer Service Specialist to join our E-commerce team. As a Customer Service Specialist, you will be the first point of contact for our customers, supporting them throughout their online shopping experience. The ideal candidate is a problem solver, has excellent communication skills and has a customer first mindset.
Key Responsibilities:
* Ensuring a seamless customer experience by interacting with customers through email and live chat
* Resolve customer enquiries efficiently and to the customer's satisfaction.
* Continuously looking for ways of improving the customer experience based on customer feedback
* Supporting the E-commerce team on how to improve the online customer experience.
* Maintain a positive, empathetic, and professional attitude toward customers at all times.
* Collaborate with other departments to address customer concerns and improve the overall customer experience.
* Support the ongoing enhancement of our Help Center and AI-powered customer support processes to improve efficiency and elevate the user experience.
* Stay up-to-date with product knowledge, company policies, and e-commerce trends.
* Proficiency in using Shopify and Gorgias platforms
* Support in translating website content
Qualifications and requirements:
* Excellent knowledge of English;
* A second language is required: French, German, Spanish or Dutch;
* Previous experience in a similar role of 2 years;
* Good MS Office Knowledge;
* Excellent interpersonal and communication skills, proactivity, flexibility and problem solving;
* Interest for the motorsports industry completes the profile.
Location: Asolo (TV)