PbJob Description /b /ppSupervise a technical support team, providing leadership, technical guidance, and strategic direction to ensure efficient resolution of application issues and exceptional customer service. /ppbJob Responsibilities /b /polliPromote Product Services Management department goals by selecting, motivating, and training capable team members. /liliLead the activities of assigned Product Services Management team members by communicating and providing guidance toward achieving department objectives. /liliUtilize current technology to gather, store, disseminate, and analyze information to make strategic decisions. /liliUse quantitative and qualitative data from internal and external sources to produce dashboards, metrics, or insights and identify trends or anomalies. /liliCollaborate with development teams to design business intelligence solutions. /liliImplement initiatives to minimize external threats or competition and capitalize on opportunity markets. /liliParticipate in strategic planning; present insights to leadership and recommend future actions. /liliPerform related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here but considered related are not essential functions. /li /olpbPreferred Skills /b /pulliDeep understanding of mobile and web applications /liliStrong analytical and problem-solving skills, advanced troubleshooting skills /liliFamiliarity with APIs and networking concepts (TCP/IP, DNS, firewalls) /liliKnowledge of operating systems (iOS, Android, Windows, macOS) /liliKnowledge of various devices (smartphones, tablets, desktops) /liliExperience with ticketing systems /liliProven ability to manage and motivate a team /liliAbility to prioritize multiple tasks /liliExperience managing technical incidents /liliAbility to establish KPIs and monitor team performance /liliAbility to develop and implement policies and procedures /liliExcellent communication skills /liliTimely and informed decision-making /liliCommitment to customer service /liliAdaptability to changing technology and business needs /liliExperience with HIPAA regulations /liliFamiliarity with pharmacy workflows and prescription fulfillment /liliProven track record of achieving business objectives /liliAbility to work independently and in a team in a fast-paced environment /liliUnderstanding of SDLC, including Agile methodologies /li /ulpbJob Qualifications /b /pulliBachelor's Degree or equivalent experience /lili6-8 years industry experience in technical support (preferred) /lili2-5 years leadership and IT experience (required) /li /ulpTravel may be required for business needs. /ppMay require on-call after hours support. The position offers flexible 8-hour shifts between 7 AM and 7 PM, including weekends and holidays as needed. /ppAdditional salary details are provided, with compensation factors including location, experience, and education. /ppJ-18808-Ljbffr /p #J-18808-Ljbffr