INTRODUCTION Founded in **** by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude.
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With an extensive store network across EMEIA, Asia Pacific, and the Americas, we operate both owned and franchised locations.
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Burberry is a pioneer in digital innovation, integrating technology across design, distribution, and marketing.
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We believe that modern luxury is rooted in social and environmental responsibility — a mindset that is core to our business and vital to our long-term success.
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JOB PURPOSE The Full-Time Outlet Visual Merchandising Ambassador is responsible for executing Burberry's Visual Merchandising (VM) directives within their assigned store.
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They ensure all corporate visual standards are consistently met, driving productivity and enhancing the customer journey.
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The role involves close collaboration with store management, the Regional VM team, and the wider VMA community to deliver compelling product presentation and localised visual interpretations that align with the global brand vision.
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RESPONSIBILITIES Visual Merchandising Execution Implement monthly corporate Visual Merchandising guidelines across the store, ensuring key investments and visual principles are correctly represented.
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Follow guidance from the Visual Merchandiser/Visual Merchandising Manager to plan and execute bi-monthly window displays, monthly refreshes, and in-store installations according to brand timelines and standards.
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Develop a thorough understanding of Visual Merchandising expectations, delivery directives, and best-practice documents.
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Support the training of retail colleagues and collaborate with store leads on daily visual actions.
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Ensure all Burberry VM communications and brand initiatives are understood and communicated to the store team.
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Planning Store Productivity Manage sales floor replenishment to maintain a consistent, brand-appropriate product presentation.
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In consultation with visual partners, propose and implement localised interpretations of global directives to enhance productivity and customer relevance.
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Build strong partnerships with the Regional VM team, Store Management, FOH and BOH teams, and the VMA community to make informed visual decisions tailored to the local client base.
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Creativity Collaboration Generate creative visual ideas and styling suggestions to elevate store standards.
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Support the sales team during peak trading periods to maintain customer-ready presentation and maximise commercial opportunities.
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PERSONAL PROFILE The Outlet Visual Merchandising Ambassador is a creative, detail-oriented individual who embodies our brand values and delivers an exceptional visual experience.
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They are collaborative, customer-focused, and committed to upholding Burberry's global standards while supporting commercial performance.
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They demonstrate strong communication, resilience, and initiative, along with a passion for styling and visual storytelling.
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As well as Confident communicator with strong problem-solving ability Highly organised with excellent time-management skills Skilled at balancing multiple simultaneous requests Strong market awareness and partner insight Creative styling mindset Basic understanding of Visual Merchandising principles Previous VM experience within high-end or luxury retail is preferred Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.