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Le seguenti informazioni hanno lo scopo di fornire ai potenziali candidati una migliore comprensione dei requisiti per questo ruolo.
Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associate who mentors/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.
Please note: This role will be based in Kulana, Haryana only.
Key Job Responsibilities
* A graduate with 1‐3 years of experience in a customer‐facing environment, warehousing, logistics or manufacturing.
* Strong execution skills, action oriented, go‐getter.
* Good people management skills.
Key Job Responsibilities (Team Lead)
* Initially part of planning and executing the launch of the FC and then ramp up the site to necessary processing capacity.
* Single‐handedly managing daily end‐to‐end operations for a 3P operated pantry FC overseeing inbound, outbound and ICQA operations.
* Meeting customer‐facing metrics while maintaining cost targets for the site and upholding safety and morale of the 3P team reporting to you.
* Work with all stakeholders to ensure smooth operations and partner experience and keep close monitoring of site health by conducting 4M, 5S and inventory audits for the FC daily.
Preferred Qualifications
* 2+ years of customer‐facing environment, warehousing, logistics or manufacturing experience.
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