Team Leader (Supervisor), Events & Planning
* Code: 23000012
* Department: CWT Meetings & Events
CWT Meetings & Events is a global, full-service meetings and events agency with over 30 years of experience providing innovative solutions for strategic meetings and event management. We are a community of 1,400 meetings and event experts across 68 countries, continuously growing and seeking talented individuals to join our journey.
The role is responsible for the successful management and delivery of multiple, complex projects on time and within budget for a diverse client base. It includes maintaining effective daily contact with clients for live, virtual, and hybrid projects, as well as managing a team of planners.
This position requires cross-functional collaboration within the company and alignment with global teams and processes. The role of the Team Leader involves approximately 25% team management and 75% project work.
Responsibilities:
1. Lead daily operations for a team of meeting and event planners, overseeing the creation, management, and execution of various meetings and events.
2. Manage the successful delivery of meetings and events projects.
3. Coordinate work scheduling, prioritization, and process execution.
4. Maintain communication with clients and internal teams to ensure project progress and address issues proactively.
5. Drive employee engagement and change management through effective communication.
6. Ensure team adherence to SLAs and performance metrics.
7. Manage scope creep and ensure projects adhere to the Statement of Work.
8. Develop relationships with clients to promote account growth.
9. Monitor performance and provide feedback to ensure excellent customer service.
10. Support talent management processes including performance reviews and training.
11. Use data to monitor team performance and implement improvement plans.
12. Assist with RFPs and client presentations.
13. Implement process improvements for productivity and cost reduction.
14. Manage costings and ensure profitable service delivery.
15. Represent the CWT Meetings & Events brand positively in the industry.
16. Travel as needed for meetings and events.
Qualifications:
* University degree or equivalent experience.
* At least 4 years of experience in meetings and events.
* Minimum 2 years of project leadership experience.
* Strong knowledge of virtual and hybrid event platforms and planning.
* Experience with AV/Production.
* Proficiency in Microsoft Office and database tools.
* Language skills are advantageous.
* Knowledge of CVENT is preferred.
Skills and Attributes:
* Expertise in conflict resolution, leadership, and client engagement.
* Excellent communication and presentation skills.
* Technologically savvy with event management tools.
* Innovative problem solver and organizer.
* Ability to streamline processes and utilize technology effectively.
* Strong collaboration and destination knowledge.
* Proactive, enthusiastic, and adaptable.
* Team-oriented with mentoring skills.
* Discretion, integrity, and high initiative.
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