Customer account manager

PpFor our client we are looking for a Customer Account Manager. /p h3Responsabilità /h3 ul liAct as day-by-day main contact for each Customer, providing timely responses to their needs; /li liUnderstand Customer operations and needs, to identify the proper level of service performances to be monitored; /li liDecide the best approach towards the Customer in resolving operational issues, both in terms of feasibility, time schedule and cost impact; /li liInfluence Customer operational standards, proposing LHD service solutions (Service Plans, Spare Parts Planning, Spare Parts Packages, BOA Contracts, etc.) as part of joint improvement initiatives; /li liOrganize periodic visits at Customer, together with the relevant Technical Representative; /li liMonitor fleet performances and LHD service delivery performances (through a set of defined KPIs), against defined targets; /li liDefine appropriate target performance levels for each Customer (in addition to the ones already formalized through service contracts), based on a detailed assessment of their operations and needs; /li liCoordinate Service Delivery departments ensuring delivery alignment with Customer expectations and contractual requirements. /li /ul h3Profilo /h3 ul liBachelor/Master degree in Engineering; /li liAt least 8 years’ experience in Aerospace / Automotive sector as Technical Support Engineer within the After Sales Department; /li liFluent English. /li /ul h3Requested Skills /h3 ul liCustomer orientation; /li liAvailability to travel frequently or stay abroad for a medium/long period; /li liAbility to work in team. /li /ul p«I candidati, nel rispetto del D.lgs. 198/2006, D.lgs. 215/2003 e D.lgs. 216/2003, sono invitati a leggere l’informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. 2016/679). L’offerta è rivolta a candidati di entrambi i sessi, nel rispetto del D.lgs. 198/2006 e della normativa vigente in materia di pari opportunità. L’azienda promuove un ambiente di lavoro inclusivo e garantisce pari opportunità a tutte le persone, indipendentemente da genere, età, origine, orientamento sessuale o disabilità.» /p /p #J-18808-Ljbffr