SummaryAbout GucciFounded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.Discover more about Gucci at www.gucci.com.Role MissionThe Store Manager is responsible for ensuring the achievement of the store business goals (sales and profitability) as well as to promote and enhance the Gucci brand, in line with corporate policies and procedures.Job DescriptionKey AccountabilitiesSales and Customer ManagementEstablishes and implement Action Plans in order to develop sales for each product category and client segmentArticulates Vision with Strategy & Implementation establishing prioritiesMonitors P&L Cost and Retail KPI’s in order to maximize the Store turnoverEnsures achievement of business goals and strategic projects, keeping in constant connection with Corporate functionsEnsures the implementation of CRM initiatives to develop a clientele network for the store,Develops a Client Centric Culture aimed to maximize the existing customers and enlarge the new client base encouraging a Client Centric approach in all the staffEnsures the development of motivation, sense of belonging and business involvementPeople Management & DevelopmentBuilds effective team engaging, retaining and constant evaluate and develop peoplePromotes effective coaching activities to their directs reportsConnect with Peers creating and effective and collaborative networkIs a Role Model, inspiring and motivating the StaffMonitoring and share feedbacks with HR function in terms of % of people turnover; internal promotion/mobility and Talent Mapping keeping in consideration Personnel CostConstantly updates PMP ResultsBusiness and ProcessEnsures the economical and operational effective management of the store, in compliance with internal policies and proceduresEnsures the adequate integration and optimization between front and back-office, upholding the Respect of Gucci Standards and ProceduresHas and constantly updates his/her deep knowledge of the luxury market sharing his/her passion and knowledgeMonitors Store Visits Results, Mystery Shopping Results and Internal/External audits resultsKey RequirementsProven experience in a similar role within Fashion Luxury CompaniesAbility to manage multiple tasks in a fast paced environmentProven ability to drive resultsExcellent organizational skillsCommercial awareness and strong business acumenTalent for managing, coaching and developing a teamStrong communication skillsPassion for fashion industryStrategic vision in order to develop the businessGucci is made of people who are diverse, talented and unique. You're invited to come and show us the talent that you are.
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