Overview
What will be your mission? As Waiter/Waitress, you will be responsible for taking orders and delivering food and beverages to our customers, providing an excellent overall guest experience.
Responsibilities
* Provide excellent customer service that promote satisfaction.
* Welcome and acknowledge all guests according to company standards.
* Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.).
* Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.
* Be aware and offer the different products and services available at the hotel\'s restaurant.
* Review daily specials and changes on the menu with the correspondent F&B team.
* Handle restaurant reservations.
* Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.
* Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required.
* Fulfill processes and procedures related to product set ups, quality and service according to brand standards.
* Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards.
* Identify opportunities to increase the F&B Department income by Upselling.
* Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests.
* Follow all relevant health department rules/regulations and all customer service guidelines.
Qualifications
* Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable.
* Vocational training on hospitality/F&B.
* Fluency in local language and knowledge of English is highly valuable.
* Working knowledge of various computer software programs (Microsoft Office, POS, etc).
* Customer service focus.
* Active listening and effective communication skills.
* Focus on detail.
* Sales oriented.
* Ability to work on your own and as part of a team.
Why choose us
* At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences.
* Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
* Worldwide experience – diversity of 150 different nationalities.
* Career development opportunities full of national and international challenges.
* Wide range of training programmes to enhance your skills.
* Wellbeing initiatives, including flexible working conditions.
* Team member recognition programmes, including Memorable Dates.
* Ability to make a difference through our sustainability programme and volunteering initiatives.
* Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
#J-18808-Ljbffr