After Sales Zone ManagerStellantis is a leading global mobility player guided by a clear mission: to provide freedom of movement for all through distinctive, appealing, affordable and sustainable mobility solutions. Our Company's strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our 300,000 people, and our deep roots in the communities in which we operate.MissionTo ensure the achievement of technical and commercial targets (customer satisfaction) optimizing both process and sell‐out actions by the authorized repair shops.Main ResponsibilitiesWorkshop Loyalty: set‐up the sales purchasing target per workshop, constant alignment with Parts ZM and Hub Sales Manager to define commercial policies and animation, definition of action plans and follow up.Service Marketing activities: definition of the marketing plan at workshop level through the tools and resources made available by PSA: Marketing portal, ATL and BTL plans, POS materials, CRM activities.Ensure and track service quality, customer satisfaction & Stellantis standards compliance.Monitor CSI & IACS KPIs and share the action plans with Service Manager.Share quality results linked with the remuneration policy.Manage technical & warranty KPIs including recall campaigns follow‐up.Monitor warranty KPIs and definition of an action plan.Monitor technical skills and training follow‐up.Manage & track workshop loyalty, efficiency & business performance.Workshop KPIs: saturation, productivity, efficiency.Service contracts animation.Profile BackgroundStrong analysis and sales orientation.Excellent interpersonal, negotiation and problem‐solving skills.Energy, determination and stress management.Technical education and skills on the car world appreciated.Excellent knowledge of main applications in the MS Office environment, especially MS Excel.Good knowledge of the English language.We welcome applications from people of all gender identities, ages, ethnicities, nationalities, religions, sexual orientations and disabilities. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.#J-18808-Ljbffr