About YouHodler
YouHodler is a Swiss and EU -based regulated FinTech platform operating in the EU, Switzerland, and other international markets. We empower individuals and businesses to access crypto and traditional financial services in one seamless environment.
Role Overview
We are looking for a motivated and client-focused Account Manager to support corporate clients through the onboarding process and manage their relationship with YouHodler post-integration. This role is essential to delivering a smooth client experience, ensuring compliance, and fostering long-term partnerships.
Key Responsibilities
* Client Onboarding:
Guide corporate clients through the full onboarding process, including KYC/AML documentation, platform setup, and account activation.
* Client Support:
Serve as the main point of contact for new and existing corporate clients, providing timely and professional support.
* Relationship Management:
Build and maintain strong, trust-based relationships with clients to ensure satisfaction and continued engagement.
* Collaboration:
Coordinate internally with Compliance, Legal, Tech, and Operations teams to facilitate onboarding and resolve client issues efficiently.
* Training & Product Guidance:
Provide product demonstrations, answer client queries, and offer ongoing education to ensure optimal use of YouHodler’s services.
* Process Improvement:
Identify friction points in onboarding or client servicing and propose solutions to improve efficiency and customer satisfaction.
Requirements
* Proven experience in account management, client success, or corporate onboarding—ideally in fintech, crypto, or financial services
* Familiarity with KYC/AML processes
* Excellent communication and interpersonal skills, with a customer-first mindset
* Strong organizational and problem-solving abilities
* Ability to manage multiple onboarding projects simultaneously
* Fluency in English; other languages (e.g., French, Italian, German) are a plus
* Experience working with CRM and onboarding tools is a plus
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What We Offer
* A dynamic and innovative work environment at the forefront of fintech and digital assets
* Opportunity to shape the future of crypto banking and corporate client experience
* Competitive compensation package
* Flexible work arrangements
* A collaborative international team and professional development opportunities