About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‐class employee experience and company culture.About the locationAn urban retreat steeped in historic beauty. Stroll the city's biggest private garden, a tranquil haven of statues, fountains and centuries‐old trees, or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin‐starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.About The RoleThe Head Sommelier oversees the outlet's wine operations and supervises the performance and training of the Sommeliers ensuring Four Seasons standards are met. This position creates and updates wine lists, makes recommendations on food and wine pairings, and advises guests on wines based on their tastes and preferences.What You Will Do
Curate, enhance, and maintain a distinguished wine list aligned with the restaurant's concept and clientele.Supervise, develop, and train the sommelier team and all colleagues involved in beverage service.Provide warm, professional, and solution‐oriented support when handling and resolving guest concerns.Collaborate closely with the F&B Leadership Team to anticipate operational needs and communicate guest feedback effectively.Deliver an engaging and expertly executed beverage experience in accordance with Four Seasons standards of quality, professionalism, and genuine hospitality.Present the wine list and beverage offerings with confidence, providing vivid, accurate, and engaging descriptions to guide guests.Prepare beverages following established recipes, ensuring correct ingredients, garnishes, portions, and preparation methods.Serve wines and beverages with precision and elegance, in line with guest preferences and service etiquette.Offer tailored food‐and‐wine pairing recommendations based on guest tastes and menu selections.Manage beverage inventory levels, purchasing, and stock rotation to ensure efficient, accurate, and professional service, with a strong emphasis on wine program excellence.
What You Bring
3+ years of sommelier experience in a luxury hotel, fine‐dining, or Michelin‐level restaurant.A high level of wine knowledge, including an extensive understanding of wine making process, main wineries and wine regions.Certified Sommelier qualification.Strong understanding of food‐and‐wine pairing principles.Proficiency in using the Micros Operating System.Excellent personal presentation and interpersonal skills, an outgoing personality and a can‐do approach to any request.Inspiring, hands‐on leader with strong communication and coaching abilities.Reading, writing and oral proficiency in the Italian and English language.
What we offer
Competitive Salary, wages, and a comprehensive benefits packageExcellent Training and Development opportunitiesEmployee Discount for stays at any Four Seasons worldwideComplimentary Dry Cleaning for Employee UniformsEmployee Meals
Schedule & HoursFull‐time position. Successful candidates must hold legal authorization to work in Italy at the time of application.Settore: Hotel/TurismoRuolo: Ristorazione/Hotellerie#J-18808-Ljbffr