Sr Product Manager, WW Returns and Recommerce
At Amazon Worldwide Returns & ReCommerce (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to "making zero happen" to benefit our customers, company, and environment. We are constantly innovating to create long‐term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.
Key job responsibilities
- Create vision, product strategy, roadmap, and execution across a suite of support products to help customers keep and use what they bought
- Develop worldwide features with huge customer‐facing and financial impact
- Work with technology, customer service, user experience design, and teams like Retail or Amazon Global Selling worldwide to develop a comprehensive solution to improve customer experience
- Exhibit excellent judgment on how to prioritize between focusing on existing versus new customers and between features, architectural improvements and operational excellence
- Support hiring and developing a team of strong PMTs that will define and execute the vision
- Effectively communicate strategies and plans (both written in narrative form and in verbal presentations) to senior management, and influence and work with a wide range of stakeholders in a cross‐matrix environment
- Manage all elements of product launch, including planning, managing resources, tracking and defining projects, managing risk and opportunity, managing quality, customer relations, communication and documentation, and change management
- Work with software development teams to aid in prioritizing monthly product feature backlog
- Develop key metrics and performance indicators to measure product performance and provide foundation for continuous improvement
Basic Qualifications
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end‐to‐end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
Preferred Qualifications
- Experience in influencing senior leadership through data‐driven insights
- Experience working across functional teams and senior stakeholders
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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