Job Overview
The role of Store Manager at Sephora Catania via Etnea is central to delivering an exceptional customer experience and achieving financial performance within the store.
Responsibilities
* Ensure the achievement of the store's financial performance (budget and target attainment).
* Coordinate commercial and organizational activities within your store (promotions, events, new product launches, CRM campaigns).
* Manage the store's profit and loss statement (inventory discrepancies, operating costs, personnel costs) and propose new strategies to optimize cost categories.
* Analyze and drive KPIs related to customer behavior (store traffic, average transaction value, units per transaction, etc.).
* Manage the stockroom, maintaining optimal stock levels in accordance with product replenishment cycles and merchandising strategies.
* Implement company procedures (regulations, safety procedures) and commercial policies (pricing, promotions, communication) established by central departments.
* Lead Sephora Specialists (Department Managers), guiding them in welcoming customers and engaging them on the sales floor.
* Collaborate with your Area Manager and the HR department in designing customized internal career development programs.
* Create a climate where people are motivated to do their best to help the organization achieve its objectives.
Requirements
* Minimum of 3-4 years of experience in similar roles, preferably within dynamic, multinational retail environments.
* Knowledge of key commerce KPIs and confidence in budget management, analysis, and daily reporting.
* Agility, dynamism, and problem‑solving skills.
* Strong results orientation.
* Demonstrated ability to manage a complex and sizable team, guiding them toward objectives and fostering a positive and collaborative team spirit.
* A strategic vision: seeing ahead to future possibilities and translating them into breakthrough strategies.
Benefits
* A community that embraces authenticity and celebrates diverse strengths.
* A culture of empowerment, learning, and growth with tools and opportunities for innovation and leadership.
* A dynamic working environment with planned activities such as annual conventions and team building events.
* Meaningful rewards including competitive tailored welfare offers, free beauty product gifts, and discounts on Sephora and LVMH products.
* Work that brings fulfillment through daily client delight and industry inspiration.
* Participation in Sephora Stands initiatives, contributing to positive social and environmental impact.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.
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