Location: Firenze, Italy
Thales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity. We are ground breaking new digital technologies such as 4G mobile communications, cryptography, cloud computing and big data for use in physical protection systems, and critical information systems.
**JOB OBJECTIVE**
Customer relations, Identification of Service opportunities, Pre-Sales and Sales Execution for Service opportunities, Coordination of the Bid & Project and ILS technical functions, Service Program execution and reporting
**ROLES & RESPONSIBILITIES**
The ILS Service Center Manager works closely to the Head of Defence Business SIX/DMS and reports to him. He will join the Defence Business SIX/DMS area being in charge of the DMS Service Business segment both in terms of sales operation as well as Project Management and ILS engineering, to assure the capture of Order Intakes with the associated Gross Margin, the on time and quality execution of Service project and the coordination of the technical ILS activities backwards and at Customer premises.
The ILS Service Center Manager will be accountable for:
- Improve the relationship with Italian Navy with a specific focus on Service segment.
- Make pre-sales activities (promoting Thales solutions in relevant sector, identifying and qualifying the opportunities) in close relationship with the Defense KAM organization,
- Be the leader of a pluri-disciplinary Capture team defined and aimed to pursuit specific business opportunities; He shall produce, deliver, and negotiate Thales offers
- Ultimately take profitable orders within his area
- Perform internal commercial reporting
- Provide internal marketing support (collecting market needs, trends, competitor information)
- Ensure preparation of all bid and profitable execution of relevantprojects activities by direct coordination of a team of Project Managers and other internal stakeholders.
- Execution of Technical ILS activities by direct coordination of ILS engineers and Water Front Engineers and internal coordination within the Group.
- Reporting to Country and Business Line management for the main customer issues and propose and implement relevant action plans, in close coordination with all internal stakeholders
The ILS Service Center Manager key responsibilities will include:
- Good knowledge of the Thales Service portfolio
- Identify and manage opportunities within the area of responsibility
- Assure the OI aimed to be booked within the year
- Sales Operations and Support - Forecasting, analyzing, reporting and coordinating bids and reviews
- Coordinate Project management activities to ensure Customer satisfaction and forecasted revenues and profitability
- Manage the ILS technical team in order to grow competences, ensure availability of skills and tools, implement and deliver a local high qualified technical support close to the Customer.
- Contribute to information sharing within the Group stakeholders and ensure alignment between Country and Business Line
**WORK EXPERIENCE REQUIREMENTS**
- A minimum of 5 years of experience in Italian Navy environment either as part of private industries or public sector.
- Coming from an international entity and Defense business is a must
**QUALIFICATION & EDUCATIONAL REQUIREMENTS**
- Graduate at Eng. University is preferable.
- Fluent verbal and written communication skills in English, French language is a plus
- Able to effectively achieve objectives with teamwork
**PREFERRED SKILLS**
- Robust understanding of project and bid management processes and methodology.
- Ability to lead and manage a team.
- Capability to develop a strategic plan and vision and then implement.
- Ability to communicate and influence a wide range of stakeholders including senior management.
- Excellent organizational skills.
- Strong planning and delivery capability.
- Strong stakeholder management and influencing skills
- Ability to mentor and coach individuals.
- The ability to assess, decipher, and report on salient performance information from a variety of indicators and to analyse performance data and provide conclusions and clear recommendations
- High communication skills
- Capable of performing through teaming
- High Knowledge of navy business on contract practice at national level
- Teamwork - Connected to the business, communicates openly, shares information and knowledge
- High capacity of networking, both internally than externally, persuading rather than pushing
- Microsoft office tools (Word, Excel, Outlook, PowerPoint, Visio )