E-commerce customer service (torino)

About BasicNet Group

Sebbene l'esperienza competente e le qualifiche siano fondamentali per questo ruolo, si assicuri di verificare di possedere le soft skill preferenziali, se richieste, prima di candidarsi.

BasicNet is the first marketplace in the clothing industry that owns several well-known brands in the apparel, footwear, and accessories market, including Kappa®, Robe di Kappa®, Jesus® Jeans, Superga®, K-Way®, Sebago®, Briko®, Woolrich® and Sundek®. Headquartered in Turin, Italy, the company operates on intangible aspects through a global network of licensees who produce and distribute its products, and offers various services to its network, such as research, development, global marketing, and information technology.

About Woolrich

Established in Pennsylvania in 1830, we call ourselves the “Original Outdoor Clothing Company”, having produced quality garments for outdoor enthusiasts for over 190 years. At Woolrich we continue the legacy of our heritage into our present and future by empowering life in the elements and bringing long lasting authenticity to new generations of consumers.

Who We’re Looking For

We are looking for an E-Commerce Customer Service who will join Woolrich E-commerce team, reporting directly to the Head of Digital Experience. The role will support e-commerce activities across the entire EMEA market, collaborating both with the e-commerce team and cross-functionally with various company departments, including Logistics, Merchandising, CRM, Administration/Finance, and IT/Digital.

Key Responsabilities
- Support the coordination of the external customer care team and assist in the management of escalated customer requests;
- Monitor order processing and fulfillment through OMS platforms (Fluent Commerce and Commerce Layer);
- Support the daily control of online payments through Adyen and assist in resolving payment-related issues;
- Assist in the management of chargebacks and payment disputes;
- Act as an operational point of contac