Job Description:
Visit www.hcltech.com for more information.
Position: SAP BASIS HANA Account Manager, Torino
Type: Permanent / Full-Time / Remote
We are HCLTech, a rapidly growing global technology company with over 225,000 employees across 60 countries, specializing in Digital, Engineering, and Cloud services.
We seek a highly talented and self-motivated Digital Customer Engagement Manager to make a significant impact on our SAP projects. Your responsibilities will include:
Supporting sales-to-delivery handover and customer onboarding for SAP Enterprise Cloud Services.
Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services.
Managing service and project delivery within scope, budget, and timelines.
Assisting in critical customer situation de-escalations.
Collaborating with Major Incident Management, SAP Customer Office, and SAP Product Support.
Participating in customer release and maintenance activities.
Supporting technical requirements throughout the customer lifecycle.
Executing problem management and continuous improvement initiatives.
Liaising with SAP stakeholders to ensure customer success.
Reviewing account status and analyzing needs for account transition.
Facilitating onboarding of associates and continuous knowledge transfer.
Qualifications Experience:
Minimum 5 years of SAP Basis expertise, with strong knowledge of HANA database.
Experience in SAP Upgrade Migration (OS/DB) is mandatory.
Experience with SaaS integration (Ariba, Salesforce, C4S, etc.) is a plus.
Hands-on experience with cloud platforms (AWS, Azure, GCP).
Language skills: Italian (C2/native), English (B2+).
Work Experience:
5-6 years in multinational software/IT organizations.
At least 5 years of SAP S/4HANA knowledge.
2+ years of cloud-related experience.
Why Join Us:
Work with a diverse, global team in a virtual-first environment.
Opportunities for growth, learning, and career development.
Comprehensive benefits and a positive, inclusive workplace culture.
Equality Opportunity:
We are committed to equal employment opportunities for all, regardless of race, religion, sex, age, or other protected status, in accordance with applicable laws.
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